Privacy Statement
Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.
When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
1. Personal Information You Choose to Provide
Registration Information
You will provide us information about yourself, your firm or company, and your practices when you register to be a member of dumbassbiker.com, register for certain services, or register for email newsletters and alerts. You may also provide additional comments on how you see Dumbassbiker.com, dba; dumbassbiker, servicing your needs and interests.
Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
2. Web Site Use Information
Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. We, our advertisers and ad serving companies may also use small technology or pieces of code to determine which advertisements and promotions users have seen and how users responded to them.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at customerservice@dumbassbiker.com
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Some of our business partners (e.g., advertisers) use cookies that originate from their sites. We have no access or control over those cookies.
How Do We Use Information We Collect from Cookies?
As you use our Web site, the site uses its cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.
Sharing Information with Third Parties
We will not into alliances, partnerships or other business arrangements with third parties who will not receive access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you, unless you give us permission to do so. In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party.
Notice of New Services and Changes
Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email request at customerservice@YOUR COMPANY CUSTOMER SERVICE EMAIL ADDRESS
How Do We Secure Information Transmissions?
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services or fax us your information. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact customerservice@dumbassbiker.com if you have any questions or concerns.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing customerservice@dumbassbiker.com
Certain Disclosures
We may disclose your personal information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law or comply with legal process served on us or affiliated parties; (b) protect and defend our rights and property, our site, the users of our site, and/or our affiliated parties; (c) act under circumstances to protect the safety of users of our site, us, or third parties.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.
Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. You're browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.
Your Consent
By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy.( dumbassbiker does not collect and store any information of a personal nature about you, nor do we sell or give away any information about our customers unless you the customer ask us to do so) If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.
28. Refund and Return Policy
To the extent that you purchase any goods or services directly from us, we will refund or exchange to you your purchase price within 30 days of you notifying us in writing of your desire for the refund ( special order products are non refundable, 98% of all items are special order), ( if you order the wrong item you will be subject to a 25% restocking fee) together with the reason for the request ( defective items shall be exchanged for new similar item), with the product or service returned to us in the same condition as when purchased. Please note, however, that certain products and services mentioned on our site are sold by third parties or are linked to third party Web sites, and we have no responsibility or liability for those products or services. You may request Return Authorization by contacting us by email at returns@dumbassbiker.com.
A word about Dumbasbiker.com. We are parts dealers, we are not trained mechanics or bike builders, while we work on our own bikes and friends bikes, we don't claim to know everything about every product on the market. We have access to over 1,000,000 parts, Please understand you as the builder, installer, or mechanic, should do some research on your product purchase to assure you get what you need ( a good resource for all to have is the Harley service manual or how to books, most information carries over to aftermarket parts as they are all biased on Harley stock parts, fluid levels and specs). Goggle search is an excellent resource to find manufactures contact information and tech support phone numbers. We list everything we know about products in our listings, these are as spec 'd by parts manufacture. Our policy is to save you money on your purchase, and make life simple by buying online . If we have to take your order over the phone because you can't or don't want to do it on line there is a $10 customer service fee added to purchase price(this is only applied to phone purchases) It cost money to staff phone order lines, again less staff saves you money. We have a very secure web site for your safety, we do not save or keep credit card information on file, nor do we even see it when purchased on our web site. Again the best way to contact us is by e-mail it is almost impossible to quote prices on the phone in a short time has we have many suppliers for our parts, our goal is to get you the best price on a quoted part, that takes time and research. We will respond to e-mail ASAP. We can also send you order form by e-mail or fax. When you fill out the order form if you don't want to send us your credit card on the order form we will call you back for that number. Our phones are very busy all the time, so e-mail is better way to contact us first. While we do stock some items, do to the vast number of parts on the market place we can't stock them all. Most items ship in 2-7 days, although many special order items may take up to 10 weeks (i.e. frames, engines, etc) remember suppliers stocks change by the day and even by the second, as well time of year, may deplete suppliers stocks as well (spring is the worst) please order your parts well ahead to be assured of timely delivery and to meet your dead lines. Prices are as listed on the web site, we don't barter, we feel we offer fair prices for our parts. Warranties are provides by manufacturers. We will work to solve a problem of one arises.
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What is a special order item? One we don't stock normally, if your local shop does not stock it we most likely don't either. Do to the large amount of part for motorcycles it is hard to stock everything, our suppliers are 1-3 day shipping to us on most items. We send on to you as soon as we receive an item. We will do everything in our power to work with you on cancellations and returns, so there will be no charge backs to you. We sell at discounts to save you money, be sure to order correctly. If we charged retail prices we would have more room to relax our policy, but do to deep discounts there is not much overhead to eat mistakes you make with an order. Please e-mail us with questions or contact the manufacture for questions on parts and fitments. The more you know about your bike the easier it is for us to help you. Remember a custom is a one of a kind motorcycle, keep that in mind when asking questions that we can't answer.Dumbassbiker.com is not responsible or liable for misuse or installation of any product we sell. You the customer, are responsible for safe use and installation of any product you purchase and install. Dumbassbiker.com makes no claims as to fitment and safety of the parts it sells, the manufacture is responsible for all fitment claims, and the safety of their products. We suggest a qualified mechanic install all custom parts. | |
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We are an internet store, we perfer orders be place on the internet, by fax or e-mail, Phones orders have a $15 service charge added. Our goal is to save you money, the internet store takes the place of phone sales persons and can handle many orders at one time. Shipping is done Asap. Be aware that most items are special order only and we can't express ship to you until we receive the item from supplier. Add you item to cart to veiw shipping costs. We ship world wide. DAB's Return Policy Dumbassbiker.com does our absolute best to describe our products as accurately as possible, if you are not sure about the description of the item, or the fitment, PLEASE Ce-mail for assistance. We will not accept returns for perception errors or the appearance of the bike after an item is installed. If you have questions about the appearance or function of a motorcycle with a part installed, please contact us by e-mail, WE ARE HERE TO HELP YOU!! All returns are subject to a 20-30% RESTOCKING FEE! No exceptions! All returns must be approved by DAB management and must have an RMA (Return Merchandise Authorization) number. Any returns without RMA # will be refused and returned to the customer. All orders for custom (made to order) parts, special order parts, including exhaust and specialty parts that have long delivery times 2-10 weeks or more, ARE FINAL AND CANNOT BE CANCELED. If there are any questions regarding the delivery times of custom parts; please contact a DAB Representative by e-mail for delivery times before you order. parts@dumbassbiker.com Any part that has a manufacturer’s defect will be returned to the manufacturer for replacement. The manufacturer has sole discretion in defect issues; we will do everything possible to expedite these return issues. Any return issues must be brought to the attention of DAB within 72 hours of receiving the item. All refunds will be made to the original purchaser and funds will be returned only in the method they were paid minus applicable fees/shipping charges. We list everything we know about a part, If you have other questions, contact manufacture or e-mail us and we will attempt to find an answer, allow 2-3 days for response. With over 1,000,000 parts on the market it is hard to know everything about every part, If the item states it fits 2000-2006, Please do not ask us if it fits a 1996 model, Fitments are listed from manufacture. Prices are subject to change daily, while we try to keep current on all prices be aware they may go up or down and will have to be adjusted if that occurs |